Privacy Policy

Last Updated: [Date]

At Sonam Home Stay, we respect your privacy and are committed to protecting the personal information you provide when using our website, making a reservation, or contacting us.

1. Information We Collect

When you contact us or make a booking, we may collect:

• Full name

• Phone number

• Email address

• Check-in and check-out dates

• Number of guests

• Booking and reservation details

• Payment or transaction details

• Other information you voluntarily provide

We may also collect limited technical information, such as IP address, browser type, device information, and website usage information where applicable.

2. How We Use Your Information

We may use your information to:

• Process and manage reservations

• Communicate with you about your booking

• Respond to enquiries and requests

• Process payments and refunds

• Provide accommodation and related services

• Send important booking or service updates

• Improve our website and guest experience

• Comply with applicable legal requirements

3. Payment Information

Payments made through online payment providers may be processed by third-party payment services.

Sonam Home Stay does not intend to store complete card, banking, or other sensitive payment credentials on its own website. Payment information may be handled directly by the relevant payment provider according to its privacy and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties when required to provide our services, including:

• Payment service providers

• Booking or reservation platforms

• Website or hosting providers

• Communication service providers

• Government authorities where legally required

We do not sell or rent your personal information to third parties.

5. Cookies

Our website may use cookies or similar technologies to improve functionality, understand website usage, and provide a better browsing experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and business records, resolve disputes, and comply with applicable legal obligations.

8. Third-Party Websites

Our website may contain links to third-party websites, including booking platforms, payment services, maps, or social media platforms.

Sonam Home Stay is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Children’s Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children for purposes unrelated to providing our accommodation services.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

For privacy-related requests, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.

Any updated version will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Sonam Home Stay
Location: Hanle, Ladakh, India
Phone: +91 94198 26270 / +91 99062 25735
Email: admin@sonamhomestayhanle.in