Refund & Cancellation Policy

At Sonam Home Stay, we understand that travel plans may change. We have established the following cancellation and refund policy to ensure transparency for our guests.

Booking Confirmation

A 50% advance payment is required to confirm a reservation. The remaining balance is payable according to the booking terms communicated at the time of reservation.

Cancellation & Refund

• Cancellation 7 days or more before the check-in date: The advance payment will be eligible for a full refund.

• Cancellation within 7 days of the check-in date: Refund eligibility may depend on the circumstances and booking terms.

• Cancellation within 48 hours of the check-in date: No refund will be provided.

• No-show: If a guest does not arrive on the scheduled check-in date without prior notice, the booking amount will be non-refundable.

Refund Processing

Approved refunds will be processed to the original payment method used for the booking. Processing times may vary depending on the bank or payment provider.

Changes to Bookings

Requests to change the check-in date or other booking details are subject to availability and may be treated as a cancellation and new reservation.

Exceptional Circumstances

In exceptional circumstances, such as severe weather, road closures, government restrictions, or other events beyond the guest’s control, Sonam Home Stay may review the cancellation request on a case-by-case basis.

How to Request a Cancellation

To cancel your reservation or request a refund, please contact us with your:

• Name

• Booking/reference number

• Check-in date

• Contact number

• Reason for cancellation

We recommend submitting cancellation requests as early as possible.

Contact Us

For cancellation and refund-related queries, please contact Sonam Home Stay directly.

Phone: +91 94198 26270 / +91 99062 25735